Quick start guide
Your John Winter house is your new home for the coming year and hopefully more.
Please take some time to read this guide to ensure a straightforward and hassle-free start to your time with us.
Moving in checklist
- Key securely attached to lanyard
- Joint household bank account or bill splitting service set up (for bills and shared costs)
- Utility accounts set up using readings provided by John Winter Team (unless using Bills-Inclusive package)
- Lettings Team and Maintenance Manager contacts saved on phone
- Mattress protector purchased and in-situ
- Familiarise yourself with the John Winter Handbook
All questions and queries
Non-urgent issues can be reported to us via your Facebook Messenger group.
Alternatively please contact us at:
lettings@johnwinterhouses.co.uk
02920 228 777
Urgent issues
Please contact Ollie, our Maintenance Manager directly on:
07885 500 830
maintenance@johnwinterhouses.co.uk
Your key
You can find your new key in its key slip. It will open both locks on your front door. Back / side doors all operate on thumbturn locks and so require no keys.
Keys are uniquely numbered so please keep the key slip as a reminder of your number. Keys cannot be copied (for security) and are expensive to replace – please look after them!
Cleaning
Your house will have been professionally cleaned before you move in. Please let us know straight away if there’s anything you’re not happy with – we’ll be more than happy to rectify it.
Summer renovations
All redecoration, repairs and renewals are scheduled to be completed by September. More minor works may be completed around you with minimal disruption.
Utilities
We will contact you after moving in to confirm your opening meter readings at the property. Once you receive these, please contact your utility supplier to open gas, electricity and water accounts. If you have signed up to our Bills-Inclusive package we will handle this for you.
High-speed internet
If you have signed up for our internet or Bills-Inclusive package, your WiFi will be working from the day you move in. Your password can be found on the back of your key slip.
Council tax
We’ll organise your Council Tax exemptions as full-time students. Please keep us informed if your circumstances change.
Furniture
Your house comes furnished – a list is provided later in the Handbook. If you find any other furniture has been left that is not on the list provided, please let us know and we will remove it.
Your mattress
We have provided you with an immaculate memory foam mattress. Please purchase and install a good-quality mattress protector before you or anyone else has the opportunity to use your room.
Wall fixings
We want your house to feel like home, so you’re welcome to put things up, as long as they don’t damage the walls.
In our experience, Blu-Tack, tape and adhesive strips often pull the paint off when they come down, so please take care. Any damage to the walls will need putting right at the end of your contract.