Covid safety measures
The safety and wellbeing of our tenants, customers and staff are of the utmost importance to us. We are actively monitoring the current situation with regard to the Coronavirus outbreak at present and will continue to follow the Welsh Government’s latest advice on all in-person viewings which we carry out.
Please make yourself familiar with the following guidance which will inform how we will be carrying out all in-person property viewings going forward.
1. Finding a suitable house
In the first instance we are keen to minimise the requirement for any house viewings to take place at all. We have comprehensive photographs, floorplans and information under each of our property listings and we suggest that you take the time to look through these in detail in advance of requesting to view a property.
To help you make the most appropriate property viewings, here are some useful tips to help you choose an appropriate house:
How many of you are there in your group? Are you definitely a group of 5 or actually a group of 4 or 6? Please note that we can only carry out viewings with complete and confirmed groups present.
How much are you looking to spend per person per month? Have a discussion together as a group as to what your budget is and ensure that everybody is on the same page.
How important is location for you? Do you want to be in the middle of the Golden Triangle in Cathays or would you be happy to be a little further away?
How important are different house features? Do you need more or fewer bathrooms? Would you like a larger outdoor space or garden? Do you prefer a bath or just a shower? Look at each property in detail to find out what might be unique to that house.
Remember that all of our houses come with the same great service and are all furnished with high quality furniture including memory foam mattresses. We can of course discuss your requirements in more detail to help find a home that you will love.
2. Pre-viewing information
When your group has agreed which properties you are interested in, please make an enquiry through the property listing pages on our website. We will then get back to you to arrange a time to view these properties. Please note that immediate / next day viewings are not possible as we need to give at least 24 hours notice in advance (and ideally longer) to our current tenants.
Research the properties you are interested in
Before booking any viewings, please take the time to make yourself familiar with the properties that interest you in advance, ensuring that you come prepared with any questions you may have — we will be more than happy to answer any queries.
Please note that as part of the Welsh Government’s Test, Trace, Protect scheme, we will not be able to carry out any house viewings if anybody in your group or in the prospective house has shown any Covid-19 symptoms or has been in contact with somebody who has in the past 14 days.
Symptoms include but are not limited to:
- Fever or high temperature
- Persistent dry cough
- Loss of taste or smell
- Breathing difficulties
3. The house viewing
All house viewings will start at our offices on Woodville Road unless stated otherwise. One of the John Winter team will then proceed to take you to the houses which you have requested to see.
Please note that we will always try to ensure that the time spent at any property is kept to a minimum wherever possible. We reserve the right to not carry out viewings if the appropriate measures are not taken.
During house viewings
House viewings will be led by one of the John Winter team. They will take you to your chosen properties and show you around the houses. We politely ask that you take the following precautionary measures when undertaking any house viewing with us:
- Temperature checks will be carried out in advance of viewings
- You will be asked to follow social distancing measures wherever possible within the property
- Hands are to be sanitised / washed in advance of any viewing
- Face coverings are to be worn at all times
- We kindly ask you to refrain from touching anything at the property where possible
- Any doors will be opened in advance by one of the John Winter team where required to minimise potential touch-points
- We request that where possible you do not fully enter into tenants’ bedrooms so as to minimise any contact
- All viewings will be kept as short as possible and should not last longer than 10 minutes
- Please install the NHS Track and Trace app and ensure it has been turned on for the duration of your viewings
Signing for a property
After viewings have been carried out, if you are keen to proceed with signing for a house, this process will be carried out at our office, with social distancing measures in place and using our digital non-contact signing system.
If you have any questions relating to the above, please get in touch with our team and we would be more than happy to help:
Phone: 02920 228 777